Troubleshooting

Take these steps to resolve your problems...

1. Check your typing!

Pepperio can be very fussy regarding syntax, and especially spelling errors. Are your component values surrounded by quote marks? Do each of your Tag attributes end with a comma? Do your tags start and end with a % mark?

Is the relationship between a Snippet and a Component broken because the names don't match? The name of the Snippet must be the same as the snippet reference in the component.

2. Isolate the Problem

Is this an error that is browser or platform specific? Try the page in other browsers, on other systems.

Is the problem with the structure? That could indicate the fault lies in a layout or snippet. Is it related to the presentation? Check your CSS and Javascript and snippets if things aren't appearing or behaving as expected. Or is the problem associated with the content?

Check the three environments; maintenance, preview and the live site if pages have been published. Is the error unique to one of these or common to all?

Need to check that a snippet is  being displayed by a component? Don't rely on the tag rendering correctly - the tag could be the problem - throw some random characters in at the start of the snippet - do these appear on the page? If so, the snippet/component relationship is fine, problem most probably lies with the tag.

3. Is there already an answer?

Browse this Troubleshooting section for similar happenings.

Use the Tag Definitions and Components pages to check values, attributes, syntax, etc have been entered correctly.

If this is your first Pepperio site, check out the Starting Off section and also the Video Guides to see how certain tasks and functions are undertaken.

Take a look at the Pepperio User Guide, as that may provide the answers you seek.

4. Contact Us

Still got problems? Use this form to tell us about it and we can investigate for you. Bear in mind that quite often this will require us to access your site and do a little rooting around - let us know if there are specific times no changes should be made to the site.